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Refunds & Returns Policy

 

7amenfant.com

 

We offer a 14-day money back guarantee on almost every product we offer. If you are not completely satisfied, you may return your items within 14 days for a complete refund, not including the shipping cost and a 5% restocking fee on returned product (which is deducted from refund). Customers are responsible for return shipping at their own cost, we can provide a Fedex prepaid label at $15.

 

To return your order, please follow these steps:

  • Login to 7AM website and go to your order page.
  • Open the order and click on "Return request" on top-rigth menu: select the products that you want to return and the reason.
  • Customers will receive an email with the link to upload the product status photos: upload the photos of the product and wait for the return approval (usually within 2 business days).
  • Once approved customers will receive an email with the Fedex QRcode and the RMA#: Customers can pack the products in the smallest package and go to the nearest Fedex point with the QRcode or the RMA#.
  • For any other further question/issue email info@7amenfant.com.

Please note the following:

  • All items must be returned in its original condition, never used, with all tags attached and original packaging.
  • Customers are responsible for all return shipping charges. Once your return is processed, you will receive a refund for the amount paid for the returned item(s) back to the original method of payment.
  • Returns can only be processed for items purchased from 7amenfant.com. Items purchased through independent retailers must be returned to the original retail location. Products purchased at store or through an online retailer (not 7amenfant.com) are subject to the respective return and refund policy of the original purchase location.
  • Merchandise ending in .99 is FINAL SALE and cannot be exchanged, returned, credited or warranted.
  • Items without a Return Merchandise Authorization will not be accepted.

 

Exchange Policy:

We are unable to offer exchanges at this time however we do accept returns within 14 days. Please follow the steps above to return your order and place your new order separately. 

 

Holiday Returns and Exchanges:

All orders placed between December 1 and December 31st may be returned by the original customer on or before January 31st of the following year. Holiday gift returns are subject to the same shipping and restocking fees as standard returns. Gift refunds can only be processed for the original purchasing customer using the original form of payment.

Gifts received during the December holiday period may be exchanged by the individual who received the gift on or before January 31st of the following year. An original proof of purchase is required to process all holiday exchanges. Holiday gift exchanges are subject to the same shipping and restocking fees as standard exchanges.