FAQs

WHO IS 7AM?

In 2002, French designer Rebecca Campora founded 7AM ENFANT. The company is best regarded for offering a variety of versatile, urban and stylish outerwear accessories that combine clever designs, quality materials, and fashion-forward fabrics. The designer’s keen sense of style and ability to anticipate trends is conveyed through the contemporary look and feel that fashion forward consumers have come to know and love. 7AM Voyage officially launched in 2014, offering a complimentary Diaper Bag and Backpack line to match all 7AM Enfant products.

ARE YOU A VEGAN COMPANY?

Yes! We are 100% PETA approved vegan. The company strives to leverage the 7AM brand as a vehicle to push forward social movements that represent the fundamental values and integrity that are woven through all aspects of the founder’s life. Being a cruelty-free company is 7AM’s motive force, so parents can rest assured that all 7AM products are 100% vegan – because no animals deserve to suffer in the name of fashion. To learn more, please check out our 7AM Cruelty-Free.

WHERE ARE YOUR PRODUCTS MADE?

Our products are designed in New York City and are manufactured in China.

WHAT MATERIALS ARE YOUR PRODUCTS MADE OF?

7AM sources top quality cotton, nylon, and polyester to avoid the use of any animal by-products. We’re dedicated to protecting animals by using the highest quality vegan and cruelty-free materials to produce stylish products that are both functional and fashion-forward. We determinedly refuse to be a part of the “standard” goods industry that has exploited animals for decades. We are compassionate and progressive and our supply-chain choices reflect these sensibilities. We celebrate all lives and believe every living being should be respected and free.

ARE THE MATERIALS TREATED WITH ANY FLAME RETARDANTS? IF NOT, WHAT TESTS HAVE BEEN CONDUCTED ON THE MATERIALS?

7AM products have not been treated for flame-retardants since this process in itself is harmful. We are looking into finding flame-retardants processes that are not chemically toxic and could potentially be used in the coating of our products. Please note, that all of the materials on our products were tested according to CPSIA standards on Phthalate/6P, Lead and other Toxic heavy metals.

ARE YOUR PRODUCTS WATER RESISTANT?

Yes! Our products – Enfant and Voyage – are made to survive all elements and keep your baby warm throughout the winter season.

WHAT ARE THE TEMPERATURE RATINGS FOR EACH ENFANT PRODUCT AND WHAT DO THEY MEAN?

The temperature ratings vary from product to product. Below, you will find the temperature rating per product. Each rating means that your baby will be kept warm in temperatures as low as indicated without extra layering of sweaters and jackets. We offer temperature ratings in Fahrenheit and Celsius.

All Warmmuffs: -4°F/-20°C
Baby Shield: -4°F/-20°C
BeePOD: 50°F/10°C
Blanket 212 Chevron: -4°F/-20°C
Blanket 212 evolution: -4°F/-20°C
Booties: 50°F/10°C
Chapka Hat: -4°F/-20°C
Car Seat Cocoon: -4°F/-20°C
Cygnet: 5°F/-15°C
Doudoune: -4°F/-20°C
Duo: -4°F/-20°C
Easy Cover Quilted: 5°F/-15°C
Easy Cover Fleece: 40°F/5°C
PlushPOD: 5°F/-15°C
GlacierPOD: 5°F/-15°C
Infant Hat and Mittens Set: -4°F/-20°C
K-Poncho: -4°F/-20°C
LambPOD: 5°F/-15°C
Le Sac Igloo: 5°F/-15°C
Mittens: -4°F/-20°C
Nido: 5°F/-15°C
Nido Cloud: 5°F/-15°C
Nido Fleece: 40°F/5°C
Nido Lightweight: 40°F/5°C
Polar Igloo: 5°F/-15°C
Polar Hat: -4°F/-20°C
Pookie Poncho: -4°F/-20°C
Pookie Poncho Light: 5°F/-15°C
Triangle Blanket: 50°F/10°C
WaxedPOD: 5°F/-15°C
All Warmmuffs: -4°F/-20°C

MY BABY FEELS WARM/SWEATY WHEN THEY ARE IN THE FOOT MUFF, ARE THEY OVERHEATING?

If your child is sweating in a 7AM foot muff, perhaps consider removing any jackets, sweaters and long sleeve shirts layered beneath the bunting. Our premium poly insulated filling will do just the trick to keep your baby warm despite the cold weather so do not worry about over layering to stay warm! Depending on which product you have purchased, you can also unzip down the middle to release the heat (this works for the Blanket 212 evolution and Car Seat Cocoon) or unzip the product back panel and only use the front panel – this will cover your baby and not wrap them up (this works for all Le Sac Igloo and PODs).

THERE ARE SO MANY PRODUCTS, HOW DO I MAKE A DECISION ON WHICH FOOT MUFF IS THE BEST FOR ME?

Though the designs and aesthetic of our products are different, their functionalities are the same. All Blanket 212 evolutions, PODs (LambPOD, GlacierPOD, PlushPOD, WaxedPOD), Igloos (Polar and the newest Sac Igloo), and Baby Shields have removable back panels. This means that they universally fit onto all strollers and are car seat safe. Products like the Car Seat Cocoon, the Nido, and the Easy Cover do not have a back, and are specifically designed for car seat usage.

DO YOUR PRODUCTS GO ON EVERY CAR SEAT AND/OR STROLLER?

Yes, our products are universal and fit all strollers and car seats with a 5-point harness. This is due to the patented detachable 5-point harness back panels that is designed into all products. The only product that is designed solely for car seats is the Car Seat Cocoon. Though it does not adjust to strollers, it universal fits onto all car seats as a result of the elastic base.

All 7AM Voyage Diaper Bags (Voyage Bag, SoHo Satchel, Roma Bag, Barcelona Bag) and Backpacks (BK718) come with stroller straps to attach and adjust onto all strollers.

HAVE YOUR PRODUCTS PASSED SAFETY TESTS OR ARE CERTIFIED? IF SO, WHAT ARE THEY?

Our Blanket 212 Evolution, Le Sac Igloo, LambPOD, Nido, and Cocoon products have been tested in car seats according to the FMVSS 213 test protocol to insure they do not interfere with the car seat’s Child Restraint System performance. Tests performed with our products properly installed in compliant car seats found that these car seats complied with applicable portions of the FMVSS 213 requirements.

WHAT MAKES YOUR PRODUCT CAR SEAT SAFE?

Our products have detachable back panels to ensure no fabric goes between the baby’s back and the car seat. This detachable panel does not have to be removed when used in strollers.

HOW DO I INSTALL A 7AM ENFANT PRODUCT?

Blanket 212 evolution
Cocoon
Easy Cover
GlacierPOD
K-Poncho
LambPOD
Le Sac Igloo
Nido
Polar Igloo
Pookie Poncho
PlushPOD

CAN I USE ANY OF YOUR PRODUCTS IN A BASSINET ON A STROLLER?

Yes, you may use 7AM products in a bassinet on a moving stroller. Make sure your baby’s face is uncovered at all times. Do not use the any 7AM product as bedding in a crib or at home bassinet.

WHAT ARE THE DIMENSIONS OF YOUR PRODUCTS?
Baby Shield:
Small: H: 3”, W: 17”, L: 28”
Medium: H: 3”, W: 19”, L: 33.5”
Large: H: 3.25”, W: 21”, L: 38”
BeePOD:
S/M: L: 34”, W: 19”, H: 2”
M/L: L: 41”, W: 22”, W: 2.5”
Blanket 212 evolution:
One Size 0-4T: H: 38”, W: 17”
Booties 212/500:
Small: H: 5”, W: 5”, L: 5.5”
Medium: H: 5.5”, W: 6”, L: 6.2”
Large: H: 6”, W: 6”, L: 7”
Cocoon:
One Size 0-12 months: H: 2”, W: 20”, L: 37”
Cygnet:
One Size 0-3T: H: 2”, W: 20”, L: 37
Duo:
One Size: H: 2”, W: 36”, L: 37”
Easy Cover:
Small: H: 40”, W: 34”
Large: H: 47”, W: 40”
Easy Cover Fleece:
Small: H: 40”, W: 34”
Large: H: 47”, W: 40”
PlushPOD:
S/M: L: 34”, W: 19”, H: 2”
M/L: L: 41”, W: 22”, W: 2.5”
GlacierPOD:
S/M: L: 34”, W: 19”, H: 2”
M/L: L: 41”, W: 22”, W: 2.5”
K-Poncho:
L: 33″, W: 22″
LambPOD:
S/M: L: 34”, W: 19”, H: 2”
M/L: L: 41”, W: 22”, H: 2.5”
Le Sac Igloo:
Small: H: 29”, W: 17
Medium: H: 35”, W: 18”
Large: H: 41”, W: 21”
Mittens (212 and 500):
Small: L: 5.5″; W: 3.25″;
Medium: L: 6″; W: 3.5″
Large: L: 6.5″; W: 3.75″
XLarge: L: 7″, W: 4″
XXLarge: L: 7.5″; W: 4.5″
Nido:
Small: H: 25”, W: 34”
Large: H: 31”, W: 40”
Nido Cloud:
Small: H: 25”, W: 34”
Large: H: 31”, W: 40”
Nido Fleece:
Small: H: 25”, W: 34”
Large: H: 31”, W: 40”
Nido Lightweight:
Small: H: 25”, W: 34”
Large: H: 31”, W: 40”
Polar Igloo:
Small: H: 3”, W: 17”, L: 28”
Medium: H: 3.13”, W: 19”, L: 33”
Large: H: 3.25”, W: 21”, L: 38”
Pookie Poncho:
One Size: H: 2.7”, W: 34”, L: 34.2”
Pookie Poncho Light:
One Size: H: 1.8”, W: 20”, L: 37”
Triangle Blanket:
One Size: H: 36”, W: 36”
Warmmuffs:
One Size: H: 9”, W: 5”
WaxedPOD:
S/M: L: 34”, W: 19”, H: 2”
M/L: L: 41”, W: 22”, W: 2.5”

HOW DO I WASH 7AM ENFANT AND 7AM VOYAGE PRODUCTS?

Always machine wash cold. Tumble dry with low heat setting. Do not bleach. Do not dry clean. Do not iron. Be sure the garment is thoroughly dried and turn inside out during the drying process if necessary. You can also find washing instructions on all care labels located on the product.

For the Le Sac Igloo and Cocoon Faux Fur, please remove the faux fur before washing.

For all other faux fur lined products, please turn inside out during washing and drying process.

HOW DO I FIND A RETAILER THAT SELLS YOUR PRODUCTS?

Please visit our Store Locator and enter your zip code to find a retailer near you.

WHERE DO I FIND YOUR PRODUCTS OUTSIDE OF THE US?

We ship internationally on Amazon. Click here to shop.

HOW DO I ENTER A COUPON CODE?

If you have a coupon code you can enter it at checkout where it says “Coupon Code” after you enter it click “Apply Coupon”

I SIGNED UP FOR THE NEWSLETTER BUT HAVE NOT RECEIVED MY CODE, WHEN WILL I RECEIVE IT?

Codes are sent via email after signing up for our newsletter. If you have not receive it within 5 minutes (not sure if this is the time) please check your spam/junk folders as it may have landed there. If it is not in there please email team@7amenfant.com.

HOW DO YOU MAKE SHOPPING VIA 7AMENFANT.COM SECURE?

Yes, we take the utmost care with the information that you provide us when placing an order on our website (or through any other means). We use a secure server to protect your ordering information as it comes to us via the internet. This means that all information such as name, address and your credit card number entered in the checkout section of our online store is encrypted with Secure Sockets Layer (SSL). SSL Server configuration in our store forces the pages to be loaded over HTTPS.

This helps us protect customers’ online transactions on our site’s server as you are in direct communication with 7amenfant.com.

WHAT IS YOUR RETURN POLICY?

We offer a 14-day money back guarantee on almost every product we offer. If you are not completely satisfied, you may return your items within 14 days for a complete refund, not including the shipping cost, and a $5 restocking fee.

To return your order, please follow these steps:

  • Email team@7amenfant.com to request an RMA (Return Merchandise Authorization)
  • Indicate your order # and the item(s) you would like to return

Please note the following:

  • All items must be returned in its original condition, never used, with all tags attached and original packaging.
  • Customers are responsible for all return shipping charges. Once your return is processed, you will receive a refund for the amount paid for the returned item(s) back to the original method of payment.
  • Returns can only be processed for items purchased from 7amenfant.com. Items purchased through independent retailers must be returned to the original retail location. Products purchased at store or through an online retailer (not 7amenfant.com) are subject to the respective return and refund policy of the original purchase location.
  • Merchandise ending in .99 is FINAL SALE and cannot be exchanged, returned, credited or warranted.
  • Items without a Return Merchandise Authorization will not be accepted.

HOW DO YOU SHIP YOUR ORDERS?

Orders are shipped via FEDEX. Our default is FEDEX Ground, unless FEDEX 2-Day Shipping is selected.

WHY DID I ONLY RECEIVE PART OF MY ORDER?

We ship from 2 warehouses, which is why you will receive only part of your order. The rest of your items are on their way, rest assured!

HOW DO I TRACK MY ORDERS?

Once your order is shipped you will receive an email with a tracking number.

WHERE DO YOU SHIP?

We only ship within the United States.

HOW LONG DOES IT TAKE FOR AN ORDER TO DELIVER?

Please allow 7-10 business days for package delivery.

DOES 7AM CHARGE SALES TAX?

Yes, we charge New York State sales tax and county sales tax.

DO YOU SELL REPLACEMENT PARTS?

Unfortunately, we do not sell any replacement parts so make sure you keep any extensions and/or hoods in a safe place!

HOW DO I MAKE AN EXCHANGE?

Unfortunately, we are unable to offer exchanges at this time however we do accept returns within 14 days. Please visit our Returns and Refunds Policy for more information.

HOW DO I MAKE AN EXCHANGE/RETURN AN ITEM NOT PURCHASED FROM 7AMENFANT.COM?

Unfortunately, only items purchased directly from 7amenfant.com can be exchanged/returned within 14 days.

WHAT IS YOUR WARRANTY POLICY?

All 7AM Enfant products are guaranteed to be free from defects in material and workmanship under normal and intended use for a period of one year from the date of your purchase. Should a defect occur, send your name, address, phone number, defect pictures, proof of purchase and detailed description of the damage to team@7amenfant.com, Subject: Warranty.

NO REQUEST will be taken into consideration without valid proof of purchase. Please note we do not offer warranty for items purchased at Gilt, Zulily, TJ Maxx, Burlington, and Ebay.

I WOULD LIKE TO BECOME A WHOLESALE CUSTOMER, HOW CAN I APPLY?

Please fill out our Retail Application Form to become a wholesale customer. You will be contacted once this form is filled out.

HOW DO I BECOME A BRAND AMBASSADOR?

To become a brand ambassador, please contact our PR at kimberly@9spr.com.

HOW DO I GET YOUR PRODUCTS TO REVIEW ON MY BLOG?

For any PR inquiries, please contact our PR at info@9spr.com.

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